We ship your products with Canada post or Purolator. The shipping is via ground services (1-5 days within Canada).
Processing time is 1-2 business days and most of the time your order is shipped out within 1 business day.
We offer free shipping on all orders over 50$. We have a flat rate of 7.95$ within Canada. For shipping in Yukon or Territories, please contact us for a shipping quote.
- Verify if the right product was ordered;
- Take a picture of the item you received with the packing slip;
- Email the picture to our customer service.
If your order has not shipped yet, you can cancel your order. Unfortunately, If your order has already been picked up by the carrier, we cannot cancel the order.
The cartridge you will receive is either a generic cartridge or a remanufactured cartridge.
Yes we do but it depends on the model of your cartridge. We refill most printhead cartridges.
*** Note *** For Color Printhead cartridges, we only refill OEM cartridges.